/Policies
Policies2018-03-15T19:00:06+00:00

Policies

NEW CLIENTS POLICY

At the time of booking your first appointment, we will be asking you for your credit card details. These details will be kept on our system with strict privacy. These credit card details will only be used for late cancellations and no show appointments.

EXISTING CLIENT POLICY

​Due to the salon becoming very busy and appointment times getting harder to come by, we require clients to provide credit card details to secure any bookings. These credit card details will be kept on file in strict privacy and will be only used if any breach of the below policies.

LATE CANCELLATIONS AND NO SHOWS POLICY

​We ask that you cancel your appointment not later than 48 hours before your appointment time. All late cancellation or no show appointments will be charged a $100 fee with the credit card details provided to us at the time of booking. All back to back, colour corrections and specialised services will be charged in accordance to their policy as below.

COLOUR CORRECTIONS, BACK TO BACK COLOUR SERVICES AND SPECIALISED LIGHTENING SERVICES FOR NEW CLIENTS POLICY

​Due to the nature and length of the services, we will require a 50% non-refundable deposit at the time of the booking to secure your place. This amount will be used towards your service.

EXTENSIONS POLICY

​All clients that requires any in salon extension appointments which include the following, re lift and installation will be required to provide a 50% non-refundable deposit at the time of the booking. This amount will be used towards your service.


DEPOSITS

All new clients are require to provide a non-refundable deposit of $100.00 to secure their appointment